Privacy policy

This Privacy Policy describes how PillowTalk and its affiliates (collectively "PillowTalk", "we", "our", "us") collect, use, share, protect, or otherwise process your personal information/data through our website https://www.pillowtalk.co.in (referred to as the "Platform"). Please note that certain sections of the Platform may be accessible without registering with us. We do not offer any product or service outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered, you agree to be bound by the terms of this Privacy Policy, our Terms of Use, and any applicable service/product-specific terms. You also agree to be governed by the laws of India, including laws related to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information
We collect personal data when you use our Platform, services, or otherwise interact with us. Information collected may include, but is not limited to: Name, date of birth, address, mobile number, email ID, identity/address proof documents, payment-related information like bank account details, credit/debit card numbers, UPI details, etc., biometric data (facial features, etc.) for certain features (only with consent), transactional data related to orders on our Platform or third-party platforms, and behavioural data like browsing preferences or usage patterns.

You may choose not to share certain data; however, this could limit your access to some features or services. We may also collect aggregated behavioral data for analysis purposes. If a third-party partner collects your data, their privacy policy applies, and we recommend reviewing it before sharing any information.

Important: PillowTalk will never ask for sensitive data like your card PIN or banking passwords. If you receive such requests, report them immediately to appropriate law enforcement authorities.

Use of Information
We use your personal data to fulfill orders and provide requested services, enhance user experience and customer support, process payments and track transactions, conduct marketing and promotional campaigns (opt-out available), send alerts on offers, updates, and new features, prevent fraud and ensure platform security, enforce our Terms of Use and resolve disputes, and conduct surveys, research, and analytics. Refusing to share certain permissions may affect your access to our products/services.

Sharing of Information
We may share your personal data internally with our affiliates and group companies, with third-party service providers (logistics, payment gateways, reward programs, etc.), with sellers or business partners to fulfill your requests, and for legal or regulatory compliance (e.g., to law enforcement or under court order). We may also share data to enforce our rights, respond to legal claims, or protect users and the public. These third parties are required to handle your data in compliance with applicable privacy laws.

Security Measures
We implement reasonable security practices to safeguard your data from unauthorised access, misuse, or loss. We use secure servers and follow strict protocols whenever your information is accessed or stored. However, transmission over the internet is not fully secure and involves certain inherent risks. Users are advised to safeguard their login credentials and ensure secure device usage.

Data Retention and Deletion
You can delete your account via your profile settings or contact us directly. However, deletion requests may be denied or delayed in case of pending grievances or claims, unfulfilled orders or returns, or legal or regulatory obligations. We retain personal data only for as long as necessary, or as required by law. Even after deletion, anonymized data may be stored for research or analytics.

Your Rights
You have the right to access and review your data, correct or update inaccuracies, and delete your account and data (subject to the above conditions).

Consent
By using our Platform or submitting data, you consent to the collection, use, processing, and storage of your personal information. You also consent to communication via SMS, phone calls, emails, or instant messaging apps for purposes outlined in this policy, and to sharing your data with our affiliates and partners. If you share data belonging to others, you confirm you have their consent.

You may withdraw your consent at any time by writing to our Grievance Officer. Such withdrawal will be prospective and may affect your access to certain services. Please mention “Withdrawal of consent for processing personal data” in your email subject line. We may verify such requests before acting upon them.

Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or operational practices. We encourage you to review it periodically. In case of significant changes, we may notify you as per applicable laws.

Contact Information
PillowTalk
GD Block, Pitampura, Delhi – 110034
India
Grievance Officer: Saksham Sharma
Phone: Monday – Friday (9:00 AM – 6:00 PM)